1. Cookies

Cookies allow us to do multiple things to enhance and improve your browsing experience on our website.

We use cookies to track visitors to our website; these details are in no way personal details and will never be shared. Using these cookies we can improve the performance of our website for you, the user.

We also use cookies in order to geo-target specific users to make websites more personal. In addition, we use cookies to process your claim forms.

By using a website of National Windscreens Replacements Ltd you consent to the usage of data captured by the use of cookies. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

2. Privacy Policy

This is a website of National Windscreens Replacements Ltd.

Our postal address is Silica House, Galena Close, Tamworth, Staffordshire, B77 4AS.

We can be reached via e-mail at info@nationalwindscreens.co.uk or you can reach us by telephone at 0800 998 1305 (or 01827 338830).

Please read the following carefully to understand how we will treat your personal information.

Information we may collect from you through this website

We may collect information from you online in a number of ways, such as through your use of this website and through our use of cookies (see Cookies above)

Some sections of this website invite you to contact National Windscreens Replacements Ltd for the purposes of requesting an appointment for the provision of our services or a call back from us, or to contact us with enquiries and comments. If you do so, we may collect and process personal information about you such as:

Your name, home or office and/or other personal address, telephone numbers, email address and other contact details

Your vehicle and insurance details

Records of your correspondence with us, if you have contacted us

This information may be used:

To provide you with information that you have requested from us

As well as information collected from you through this website, we may also obtain personal information in other ways, such as by phone, email or in paper form. Our handling of that information is subject to this Privacy Policy.

Personal information could include:

Your name, home or office and/or other personal address, telephone numbers, email address and other contact details

Your vehicle and insurance details

Records of your correspondence with us and/or Your credit card, debit card or other payment details - this information is never stored once used.

We may use personal information collected from you in the following ways:

To provide you with our services and goods or other information that you have requested

To invoice you and/or your insurance company for services we have provided to you

To keep records of the work we have carried out for you

To develop and improve our methods of working, in particular through contacting you in the course of our customer surveys

By providing personal information to us, you acknowledge and agree that we may share your personal information with a third party where:

That third party is your insurance company. This is to obtain payment for the services provided under your insurance contract and to inform the company that a windscreen/glass claim has been made.

National Windscreens Replacements Ltd partner with organisations across Europe to provide full coverage whilst overseas on the continent.

National Windscreens Replacements Ltd are under a legal, regulatory or professional obligation to disclose your personal information.

In order to provide our services and this website, any personal information that we collect from you may be transferred to and stored by a third party at a destination inside the European Economic Area only.

We usually record all incoming and outgoing telephone calls with our customers that are made to or from our call centre.

Unforeseen information system errors may prevent our ability to record calls or retrieve recordings in some instances.

Where we consider it reasonable and appropriate, we may allow a third party to listen to our recorded calls. In particular, we may make the calls we record available to a policyholder's insurer or a governmental authority, such as the Financial Conduct Authority or the Police. Recorded calls may also be used as evidence in any dispute that arises concerning payment for the service we provide. We will always make appropriate arrangements to safeguard the personal information within any recorded call to ensure that no inappropriate use is made of that information.

We may contact you by e-mail, text or other communication methods (either physical or electronic) in connection with your booking, including sending you an appointment reminder using e-mail or text/SMS.

Please note that by continuing to use our services or the Site and by providing any personal information to us offline or via the Site or to email addresses provided on the Site, you are consenting to our use of your personal information as set out in this Privacy Policy. Please do not provide us any personal information if you do not want that information to be used by us in this manner.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at this website periodically.

You are entitled by law to request a copy of your personal information that National Windscreens Replacements Ltd holds and to correct any errors. You are also entitled to request that your information is deleted from our records. If any such request is made, we will use our reasonable efforts subject to applicable laws to supply, amend or delete the personal information as requested. Any request, or any other question you may have about our privacy policy or the information held about you by National Windscreens Replacements Ltd should be made in writing to the following address:

Compliance Officer (Data Protection)
National Windscreens
Silica House
Galena Close
Staffordshire
B77 4AS.

Please note that we reserve the right to charge a £10 fee for any information requests and we will require you to prove your identity with at least 2 pieces of identification.